These Terms and Conditions set out the basis on which man with van Hounslow services are provided. By making a booking, the customer agrees to these terms and confirms that they have read and understood the service conditions before the work begins. These terms apply to all domestic and commercial transport, lifting, loading, unloading, delivery, and related support provided as part of a moving or clearance service.

For the purpose of these terms, the words “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer placing the booking. These conditions are intended to create a fair and clear arrangement for both sides. They are designed to cover the main aspects of a Hounslow man with a van service, including booking, payment, cancellation, liability, and compliance with waste rules.

If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply in full. Nothing in these terms affects your statutory rights as a consumer under UK law. The customer is responsible for ensuring that the information supplied at the time of booking is accurate and complete, including the nature of the items, access conditions, and any special handling requirements.

All bookings are subject to availability and are only confirmed once accepted by us. A booking may be made by phone, email, online form, or any other method made available from time to time. When you request a quote for man and van Hounslow work, you must provide the date, collection and delivery details, a description of the items, and any relevant access information. Quotes are based on the information you provide and may be adjusted if the actual job differs from the original description.

We reserve the right to refuse a booking where the service requested is unsuitable, unsafe, unlawful, or outside the scope of the vehicle and labour capacity offered. A booking is considered accepted only when we have confirmed it in writing, by message, email, or another recorded method. Any estimate given before confirmation is not a guarantee of final price unless explicitly stated as fixed. The customer should check all booking details carefully and notify us promptly of any errors or changes.

Once a booking is confirmed, it is the customer’s responsibility to ensure that the site is ready at the agreed time. This includes arranging parking where possible, securing permission for access if required, and making sure the items are packed and ready for collection unless packing has been specifically included. For van and man Hounslow services, delays caused by inaccurate information, poor access, or incomplete preparation may lead to additional charges.

Payment terms will be agreed at the time of booking or at the latest before the service begins. Unless otherwise stated, payment is due in full on completion of the job, or in accordance with any deposit arrangement confirmed in advance. We may require a deposit to secure certain bookings, particularly for larger moves, timed deliveries, or multi-stop work. Deposits may be non-refundable where clearly stated and where we have reserved time and resources for your booking.

Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangements communicated before the job starts. Any invoice issued must be paid by the due date shown on it. If payment is late, we may charge reasonable interest and recovery costs in line with applicable law. The customer is responsible for ensuring that payment is made by an authorised person and that sufficient funds are available.

Prices may be calculated by hour, by fixed quote, or by a combination of labour, mileage, congestion, parking, waiting time, and special handling requirements. If the job takes longer than expected due to factors outside our control, including access delays, missing keys, or changes requested during the move, additional charges may apply. Any extra work requested after the booking is confirmed may be charged at the rate applicable at the time.

Cancellations and changes must be made as early as possible. If you need to cancel or amend your booking, you should notify us immediately so that we can assess whether the date can be reallocated. For a Hounslow man with van booking, cancellation charges may apply depending on how much notice is given, whether a deposit has been paid, and whether the vehicle and team have already been allocated.

If the customer cancels with reasonable notice, we may agree to refund part of any deposit, less administrative or allocation costs where appropriate. If cancellation occurs at short notice, or if the customer fails to be present at the agreed time without prior agreement, the full or partial booking fee may be retained to cover lost time and expenses. We also reserve the right to cancel if access is unsafe, the goods differ materially from the description provided, or the customer behaves in a way that makes completion impracticable.

If we need to cancel or reschedule due to vehicle failure, staff unavailability, severe weather, road restrictions, or other events beyond our reasonable control, we will aim to offer an alternative date or a refund of any amount paid for the cancelled portion of the service. We will not be liable for indirect loss arising from cancellation or delay, except where such liability cannot legally be excluded.

Our liability is limited to the level permitted by UK law. We will take reasonable care when handling goods, but we are not liable for loss or damage caused by events outside our control, including poor packing, hidden defects, unstable items, or customer instructions that are followed despite warning. The customer must ensure that items are suitably packed, protected, and clearly identified where required. Fragile, valuable, or sentimental items should be declared in advance and may require special handling or separate insurance arrangements.

We are not responsible for damage to items that are improperly packed by the customer, for pre-existing damage, or for ordinary wear and tear that can occur during lifting and transport. Unless expressly agreed in writing, we do not undertake to dismantle or reassemble specialist furniture, disconnect appliances, or handle hazardous materials. Where we agree to assist with assembly, removal, or placement, this is done on the basis of reasonable care only. The customer should inspect goods promptly after delivery and report any issue within a reasonable time.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law. Where liability is established and not otherwise excluded, our responsibility will be limited to the direct loss suffered and, in any event, to a reasonable amount proportionate to the service provided. We do not accept responsibility for consequential losses such as lost earnings, missed appointments, or business interruption unless required by law.

Waste removal and disposal services are subject to strict legal requirements. Where items are collected for disposal, the customer confirms that they are entitled to transfer ownership of the waste and that the materials are not prohibited, dangerous, or unlawful to transport. We only handle waste in compliance with applicable UK waste regulations and expect customers to be truthful about the nature of the items being removed. If an item is later found to contain hazardous or controlled materials, we may refuse to transport it or may return it at the customer’s cost.

It is the customer’s responsibility to disclose whether the waste includes electrical items, liquids, chemicals, gas canisters, batteries, paints, asbestos, medical waste, sharp materials, or other regulated substances. Some items may require special treatment, separate permits, or specialist disposal channels. We reserve the right to decline any load that could breach safety rules or environmental obligations. The customer may be charged extra if undeclared materials are discovered after loading has begun and additional handling is needed.

Where waste is removed as part of a clearance service, the customer agrees that we may sort, separate, and transport items in accordance with the law and accepted recycling or disposal practices. Any documentation required for lawful waste transfer may be completed by us or by the customer, depending on the service arrangement. Customers must not request or permit unlawful dumping, fly-tipping, or misdescription of waste. A request to act outside legal disposal requirements will result in immediate refusal and may be reported to the appropriate authority.

Customers must ensure that access to the premises is safe and suitable for the work being carried out. This includes roads, driveways, stairways, lifts, corridors, and loading areas. If permits, permissions, or parking arrangements are needed, the customer should obtain them in advance unless we have expressly agreed to arrange them. We accept no liability for delays, costs, or penalties caused by the absence of suitable access, restricted parking, or inaccurate location details.

Where the job includes lifting or carrying items, the customer must inform us of any weight, size, or fragility concerns before the service begins. We may refuse to move items that are excessively heavy, structurally unsafe, or likely to cause damage or injury. In some cases, we may ask the customer to help with items if they have requested a reduced-labour service, but only where this is safe and agreed in advance. Any assistance provided by the customer is at their own risk and under their own control.

We may use subcontractors or assistants to perform part or all of the service. In such cases, these terms still apply. We remain responsible for delivering the agreed service with reasonable skill and care, subject to the limits set out in these terms. Any person acting on our behalf is expected to follow the same standards of conduct, safety, and lawful disposal as we do. The customer must treat all workers respectfully and ensure a safe working environment.

Force majeure events may affect our ability to carry out a booking on time or at all. These may include severe weather, accidents, road closures, industrial action, government restrictions, or other events beyond our reasonable control. If such an event occurs, we will make reasonable efforts to contact the customer and propose a revised date or alternative solution. We will not be responsible for losses arising from delays or non-performance caused by such events where the law allows us to rely on this protection.

Any complaint about the service should be raised as soon as reasonably possible after the issue arises, so that we have a fair opportunity to review the matter and, where appropriate, take corrective action. Raising a concern promptly helps us assess what happened and whether any remedy is available. Failure to notify us in a reasonable time may affect our ability to investigate the issue properly. This does not affect rights that cannot be excluded by law.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service will be handled in accordance with the courts of England and Wales, unless mandatory law provides otherwise. By using the service, you agree that these terms form the full understanding between the parties regarding the booking and performance of the work, unless a written agreement states otherwise. The headings used in these terms are for convenience only and do not affect interpretation.