Man with Van Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hounslow provides removal, transport and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man with Van Hounslow, the provider of the removal and transport services.

1.2 "Customer" means the person, firm or company who requests or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment or property that the Company is requested to move, transport, handle, pack or store.

1.5 "Booking" means an agreed arrangement for the provision of the Services at a specified date, time and location, whether confirmed verbally or in writing.

1.6 "Working day" means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 The Company provides man and van removal services, household and office moves, item collection and delivery, and related transport services primarily within the local and wider UK area.

2.2 The specific Services to be provided will be as agreed at the time of Booking, based on the information supplied by the Customer regarding the nature of the Goods, access conditions, addresses, and any special requirements.

2.3 The Company reserves the right to refuse to carry out any work which, in its reasonable opinion, would be unsafe, unlawful or unsuitable for a man and van operation, including but not limited to excessively heavy items, hazardous materials or items requiring specialist equipment.

3. Booking Process

3.1 Bookings may be made by the Customer via telephone, online form or other methods offered by the Company from time to time.

3.2 When making a Booking, the Customer must provide accurate and complete information, including but not limited to:

(a) collection and delivery addresses;

(b) dates and times requested;

(c) a clear description and approximate quantity of the Goods;

(d) details of access at each address, including floor levels, lifts, parking restrictions and any access limitations;

(e) any special handling requirements, fragile items or high value Goods.

3.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. The quotation may be based on hourly rates, fixed prices or a combination, as notified to the Customer.

3.4 A Booking is not confirmed until accepted by the Company. Acceptance may be communicated verbally or in writing. The Company reserves the right to decline any Booking at its discretion.

3.5 The Customer is responsible for checking all details of the Booking confirmation and must notify the Company promptly of any inaccuracies or changes required.

4. Estimates, Quotations and Charges

4.1 Any estimate or quotation provided by the Company is based on the information given by the Customer and is subject to change if that information is incomplete or inaccurate, or if circumstances differ on the day of the Service.

4.2 The Company may adjust the charges where:

(a) the volume or weight of Goods exceeds that originally stated;

(b) there are additional flights of stairs, long carry distances or access issues not disclosed at the time of Booking;

(c) the Services require more time than anticipated due to factors outside the Company’s control, such as delays in gaining access, waiting for keys or traffic congestion;

(d) any additional Services are requested by the Customer on the day.

4.3 Unless stated otherwise, charges are exclusive of congestion charges, tolls, parking charges and fines, which will be payable by the Customer where incurred in the performance of the Services.

4.4 The Customer is responsible for ensuring suitable and legal parking is available for the Company’s vehicle at all relevant locations. Any parking fees or penalties arising from insufficient arrangements, incorrect permits or instructions provided by the Customer may be added to the final invoice.

5. Payments

5.1 The Company may require a deposit at the time of Booking, which may be a fixed amount or a percentage of the estimated charges. The deposit is payable by the method specified by the Company.

5.2 Unless agreed otherwise, all remaining charges are payable on completion of the Services on the day of the move. The Company may accept cash, bank card or other payment methods as advised.

5.3 Where the Customer is a business or where credit terms have been agreed in advance, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within seven days of the invoice date.

5.4 The Company reserves the right to charge interest on late payments at the statutory rate applicable from time to time, accruing daily until payment is received in full.

5.5 The Customer may not withhold or set off any part of the agreed charges for any reason without the prior written consent of the Company.

6. Cancellations, Rescheduling and Waiting Time

6.1 If the Customer wishes to cancel or reschedule a Booking, they must notify the Company as soon as reasonably practicable.

6.2 The following cancellation charges may apply, based on the notice given prior to the agreed start time:

(a) More than 72 hours: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion;

(b) Between 24 and 72 hours: up to 50 per cent of the estimated charges or deposit may be retained or invoiced;

(c) Less than 24 hours or failure to provide access: up to 100 per cent of the estimated charges or deposit may be retained or invoiced.

6.3 Where the Customer requests a change of date or time, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Rescheduling at short notice may be treated as a cancellation and re-booking at the Company’s discretion.

6.4 If, on arrival, the Company is unable to commence work due to lack of access, incomplete preparation by the Customer or other reasons beyond the Company’s control, waiting time may be charged at the applicable hourly rate.

6.5 The Company reserves the right to cancel a Booking due to circumstances beyond its control, such as severe weather, vehicle breakdown, accident, illness or legal restrictions. In such cases, the Company will seek to offer an alternative date or a refund of any deposit paid, and shall not be liable for consequential losses.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) arranging suitable and legal parking at all addresses;

(b) ensuring that all Goods are ready for transport at the agreed start time, unless packing services have been booked;

(c) adequately packing and securing their Goods where packing is carried out by the Customer;

(d) disconnecting and preparing appliances;

(e) removing and safely disposing of any waste, rubble or prohibited items not covered by the Services;

(f) arranging appropriate insurance cover for Goods where required, in addition to any limited liability set out in these Terms.

7.2 The Customer or an authorised representative should be present at collection and delivery sites to guide the Company’s staff and check that all Goods are loaded and unloaded as required.

8. Items Not Accepted and Waste Regulations

8.1 The Company will not carry or handle any items that are illegal, dangerous or unsuitable for transport, including but not limited to:

(a) explosives, firearms or ammunition;

(b) flammable, corrosive or toxic substances;

(c) gas cylinders, fuel containers with fuel, or chemicals;

(d) perishable or live items such as animals, plants or food requiring refrigeration;

(e) waste, rubble, soil or building materials except by prior agreement and in compliance with applicable regulations.

8.2 The Customer must not present any controlled waste, hazardous materials or restricted items for removal or disposal unless this has been expressly agreed in writing and the Company holds the necessary licences.

8.3 The Company operates in accordance with UK waste and environmental regulations. Where the Services include the removal of unwanted items, the Company will take reasonable steps to ensure that disposal is carried out lawfully at authorised facilities.

8.4 Any costs, fines, penalties or claims arising from the Customer’s failure to comply with waste or environmental regulations, or from the Customer providing prohibited or misdescribed items, shall be the responsibility of the Customer and may be recovered by the Company.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods shall be limited as set out in this section.

9.2 The Company shall not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods properly when packing is carried out by the Customer;

(b) damage to furniture or Goods that require dismantling or reassembly, unless such services have been expressly agreed and are carried out by the Company;

(c) damage to the internal or external premises at collection or delivery addresses where access is particularly narrow, awkward or otherwise restricted, and the Customer has requested that Goods be moved despite such risks;

(d) loss of or damage to valuables such as money, jewellery, documents, artworks or items of exceptional value unless these have been declared in writing and specifically accepted by the Company.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to an overall cap, unless otherwise agreed in writing or covered by any additional insurance arranged by the Customer.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity or emotional distress arising from the provision or non-provision of the Services.

9.5 Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods or property should be reported to the driver or Company representative as soon as reasonably possible, and noted before the completion of the job where practical.

10.2 The Customer must notify the Company in writing of any claim for loss or damage within seven days of the completion of the Services. The notification should include details of the alleged loss or damage and any supporting evidence such as photographs and receipts.

10.3 The Company reserves the right to inspect any alleged damage before liability is accepted or compensation offered.

10.4 Failure to notify the Company within the specified time period may affect the Company’s ability to investigate and may reduce or extinguish any liability to the Customer, except where the Customer can show that it was not reasonably possible to notify earlier.

11. Access, Property Damage and Limitations

11.1 The Customer is responsible for ensuring that access to the property is suitable for the Services, including access for the vehicle, stairways, lifts and corridors.

11.2 The Company may refuse to move any item that, in its opinion, cannot be moved safely due to its size, weight, shape or the condition of access routes.

11.3 Where the Customer insists that the Company attempts to move items in difficult access conditions, the Customer may be asked to sign a disclaimer, and the Company will not be liable for any resulting cosmetic damage to walls, floors, doors or fixtures, provided reasonable care is taken.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to arrive at the agreed time but cannot guarantee exact arrival or completion times, particularly where delays occur due to traffic, roadworks, accidents, adverse weather or other events outside its control.

12.2 The Company shall not be liable for any loss or inconvenience arising from delays or failure to provide the Services where such delay or failure is due to circumstances beyond its reasonable control.

13. Data Protection and Privacy

13.1 The Company will collect and use personal information provided by the Customer for the purposes of managing Bookings, providing the Services, processing payments and handling enquiries or complaints.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or share it with third parties except where necessary to perform the Services or where required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 Any waiver of a breach of these Terms and Conditions must be in writing and shall not be deemed a waiver of any subsequent breach.

15.3 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

15.4 No third party shall have any rights to enforce any term of these Terms and Conditions under the Contracts Rights of Third Parties Act 1999 or otherwise.